KG's

KG’s House of Fashion Shipping & Returns

Do you offer Free Shipping?

Yes, we offer Free Shipping on all U.S. orders shipped via Standard Shipping. 

What are my shipping options?

How do I know that my order has been shipped?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information.

Do you ship to PO boxes or APO/FPO addresses?

We do not ship to PO boxes or APO/FPO addresses.

What if my package is lost or missing?

Please note that an order can be delivered to a neighbor, in case a delivery attempt is unsuccessful. Delivery to a neighbor address is upon judgment of the driver. Signature required orders, which cannot be delivered, will be returned to warehouse. The carrier will generally determine if the parcel can be left in a secure place at your delivery address. Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package. We are not responsible for lost or missing packages after delivery.

What is your Return & Exchange Policy?

It is our goal to make you a happy customer. We will issue a refund or an exchange for a product within 30 days of receipt if it is in original condition (new, unworn, unwashed and unaltered) and with tags attached. Please be careful when trying on the products. We will not accept refunds or exchanges for products that have been tried on, but contain stains from makeup, deodorant, etc. Refunds for all transactions will be issued to the original form of payment. Exchanges are applicable to items of equal or lesser value. If the new item exceeds the value of the exchange, the customer will be responsible for the additional charges prior to the exchange.

Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange. Acceptance of a Return is within our discretion. Items received that do not comply with the Return Policy will be returned to the sender.

Monogrammed or made-to-order products are not returnable or exchangeable.

If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money using the method used to make payment provided the same is available. If not, we will issue merchandise credit.

You will be responsible for the cost of returning the product to us if you do not utilize the pre-paid return label provided by us.

Where should I ship my return to?

Please ship your return to:

KG’s House of Fashion

Customer Service

150 Nichols Avenue

Brooklyn, NY 11208

How should I ship my return?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just affix the pre-paid return label to the outside of your shipping package and drop the package off at a U.S. Post Office.

When will my credit card be refunded?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

If we have not answered your question, please call 855-9KG-SHOF or reach us via email at kg@kghof.com.